What are the most important things to look for when selecting a lift servicing maintenance company?

When selecting the correct company to carry out your lift maintenance and servicing, there are some crucial points to look for to ensure you will be receiving the best service possible.

  • Quick call out times
  • 1st time fix
  • Readily available parts
  • Good communication
  • Quality care
  • Highly experienced engineers
  • Affordable rates
  • LOLER inspections

The above are just some of the reasons that Northern Elevator Limited have recently secured a new Lift Service and Repair contract with a large Northeast NHS Trust. They will be servicing 6 passenger lifts four times a year and a dumb waiter twice.

It is imperative that a hospital has reliable lifts for patients, staff and visitors to be able to move easily between floors. For hospitals that have secure mental health units, or children’s wards all staff and contractors, including lift engineers, need to be DBS checked. This was not a problem for Northern Elevator as all engineers are DBS checked as standard due to the many hospitals and care homes that the team already support.

Being a member of the Lift and Escalator Association (LEIA) gives the customer extra piece of mind as it increases parts availability including software components. The team can maintain all original equipment manufacturers products and the quality systems fall in line with the companies ISO 9001 and ISO45001 accreditations.

Northern Elevator is heavily focused on customer service and strive to have strong relationships with all account contacts. The engineers carry out proactive regular maintenance activities and reactive works which are monitored using inhouse key performance indicators which also measures equipment performance. The high number of returning customers speaks volumes for the office team and the engineers.

For more information on the lift maintenance packages available, get in touch with the Newcastle or Leeds office.